If you placed your order as a guest and need to make a return, don't worry! You can still return your item(s). Simply follow the procedures as below:
Step 1: Obtain your Return Form
Initiate your return (Return Form) within 14 days of receiving your order.
- Go to Order Status and enter your order number and email. You can find your order number in your confirmation and shipping emails or on your packing slip.
- Select the detailed item(s) you want to return >> Click on the "Returns & Refunds" button >> Submit return request.
- You will receive an email with details about your return, including your Return Form and the address where you should ship your return.
Step 2: Pack it up und Send if off
Please ship your item(s) using local post within 14 days from receiving the return form. The Return Form needs to be included with your return.
Step 3: Return Received
When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
Step 4: Refund Processing
Once your return confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
You will receive a confirmation via email when your return has been processed.