It is easy to check the progress or status of your order.
Please log into your your account, go to "My Account," and select your order number. Then click 'View order details'. The details of your order will be displayed on that page.
There are 4 stages that an order can undergo before it arrives to you.
Order Placed: means that the order has been placed and is in preproduction. During this time, you can request changes to your order or request that it be cancelled.
Order Confirmed means that the payment went through and the order is in preproduction. During this time, the customer can request changes to their order or request that it be cancelled. If the item is a quick ship item, like a swatch or sample dress, then this stage will mean that the order is being processed for shipping.
Processing will only show for made to order items and means that your order has moved into production and changes can no longer be made. Because we are a made to order company, this will be the longest stage an order remains in and generally during this stage, we have no further updates.
All Shipped means that the order finished and is on its way to you! You should be emailed a tracking number for certain orders at this point but if you have not, the tracking number will be listed on the order summary page.
How do I check on the status of my orders?
