Support JJsHouse

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Activity overview

Latest activity by Support JJsHouse
  • Support JJsHouse created an article,

    How can I change payment methods?

    If you have an unpaid order and want to use a different payment method, it's easy: 1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner. 2. Click on the unpaid order you want t...

  • Support JJsHouse created an article,

    How can I track my order status?

    1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount. 2. If the order was placed without signing in, you cou...

  • Support JJsHouse created an article,

    Can I change the design of a dress?

    Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

  • Support JJsHouse created an article,

    Could we get color swatches to see what the colors look like in reality?

    Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

  • Support JJsHouse created an article,

    Will my item be exactly the same color as what is shown on your website?

    Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary sli...

  • Support JJsHouse created an article,

    What is the best way to choose my size?

    Please kindly refer to our Size Chart to choose the correct size.If your measurements align with our size chart, I suggest you choose standard size.If your measurements cannot be found in the size ...

  • Support JJsHouse created an article,

    How can I pay with Wire Transfer?

    To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page). After you transfer your money, please in...

  • Support JJsHouse created an article,

    What is your return/exchange process?

    You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

  • Support JJsHouse created an article,

    Can I return a standard-size dress?

    Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags a...

  • Support JJsHouse created an article,

    Why choose JJsHouse?

    JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you d...